Choosing the Right Event Ticketing Platform
Choosing a ticketing platform isn’t just about finding the best way to sell tickets; it’s about making your entire event run smoother, boosting revenue, and giving attendees an incredible experience. But the decision involves enough moving parts to make your head spin. We know how it goes...
The finance team wants to see the numbers. The marketing team wants full branding control. The tech team has questions about the integrations. The admin team wants to know about the interface. And so on.
This is why we created the TicketSpice Decision Guide: a simple, clear breakdown of everything each team needs to know in order to confidently make a ticketing platform choice.
Our goal is to guide you through the decision process by covering the most common questions from across the teams. Let’s dive in!
1. How Much does TicketSpice Cost?
Every decision-maker on every team will want to know about the pricing. Unlike many other platforms, TicketSpice doesn’t require you to attend a demo or fill out a form just to reveal our prices. It costs 99¢ per ticket plus standard credit card processing fees—with Webconnex payments, that’s 2.9% + 30¢. TicketSpice is also compatible with traditional payment gateways (authorize.net, Worldpay, and Stripe) for an additional 1% fee. Did we mention, it’s free for complimentary tickets? There are no extra costs for promo codes or comped guests.
With TicketSpice, instead of paying for features you don’t need, you can purchase additional features based on your event needs. Features such as text messaging, email automation, white labeling, and more are available at an additional cost.
💰Fun fact: The average cost organization that switches to TicketSpice saves $10,000 a year. Want to see how much TicketSpice could save your event? Use our savings calculator to find out!
2. What’s Required to Get Started?
Getting started with TicketSpice is a simple and straightforward process. Upfront, all you need to provide is a name, email, address, and password. It takes less than a minute.
Once you start processing payments, you have two more weeks to provide your payment processor with any additional required information. From there, you can invite team members and admins to collaborate and dive right into creating your event ticketing pages. There are no contracts, setup fees, or onboarding costs, and you can leave at any time. If you need a contract to work with vendors, we can provide you with a standard contract that states our pricing, terms, and basic operating expectations—but this is optional.
➡️Click here to download the PDF: 8 Things Your Key Decision Makers Will Want To Know
3. Is TicketSpice User-Friendly?
TicketSpice is designed to be intuitive and efficient for all teams and people (including attendees!). The RealView Builder and drag-and-drop editor make it easy for event organizers to create a customized ticketing page without any previous technical experience. If you want an even more tailored experience, TicketSpice supports advanced customization, like CSS and HTML control. TicketSpice also provides features to help automate many of the mundane processes and tasks, such as reporting, management, and check-in.
For attendees, TicketSpice offers the convenience of managing ticketing details on their own. If an attendee wants to add on a backstage pass at a concert or change their ticket level at the haunt, they can do so easily without needing to contact you. Allowing self-service empowers the attendees and cuts down on the administrative burden on your team.
➡️Click here to download the PDF: 8 Things Your Admin Team Will Want To Know About TicketSpice
4. How Can TicketSpice Enhance Marketing?
TicketSpice is equipped with several tools designed to maximize and streamline your promotional efforts.
➡️Email Drip Campaigns are a series of emails scheduled ahead of time to send during the lead-up to the event. From the early bird special to the last-minute deal, this feature will boost ticket sales and lighten your load during the busiest time before your event.
➡️Text Messaging has an open rate even higher than email, so we built a text messaging platform directly in your TicketSpice account. Use the text message feature to share promotions, filter attendees by ticket level, set up auto-replies, and more.
➡️ TicketSpice Analytics gives you visibility into your event in real-time. You can see your sales performance, web traffic, and conversion rates on your dashboard—all without the hassle of juggling multiple platforms or waiting for post-event summaries.
5. Is My Data Secure?
We take data security very seriously. When you choose TicketSpice, your data belongs to you only. Your data is never prospected, harvested, solicited, or marketed. Your customer’s data is safe, too—they’ll never even hear from us. We maintain strict PCI compliance, ensuring that sensitive information stays secure.
6. What Does Customer Support Look Like?
While other ticketing platforms are forcing people to sift through a mountain of articles and pay an extra fee just to talk to a human, at TicketSpice, we understand that sometimes you need support quickly from real people who care.
Our support team is US-based and available via live chat, email, and phone (included in the flat-rate price). During business hours, the average response time is just 15 minutes, so you’ll never feel stranded. Whether you need help building your ticketing page or troubleshooting technical issues, our team is here to guide you every step of the way.
💡Pro tip - The Attendee Support add-on service will lighten your load by managing customer service for your event. We’ll handle the emails, phone calls, texts, and social media inquiries from your attendees while staying consistent with your brand.
The Best Event Decision You’ll Make
Event organizing is filled with dozens of decisions, but one decision will make the rest easier: your ticketing platform. With TicketSpice, you can run a more efficient event, delight your attendees, and save thousands of dollars. Want to learn more? Click to download our comprehensive decision guide PDF. As always, if you have any questions, feel free to contact our support team.
We’re here to help you host your best event ever!
— The TicketSpice Team
