At TicketSpice, our #1 goal is to help event organizers like you succeed. To make this possible, we’ve released one of our best tools: Purchase Protection.
Do you want to avoid refunds, cancellations, and chargebacks for your event?
Would you love it if tickets to your event sold out early?
Do you wish you could enforce a strict no-refund policy?
The solution is Purchase Protection.
Purchase protection is an upgrade option at checkout that enables your attendees to get a full refund if they need to cancel for an unforeseen reason. The best part? We provide the refund and take care of all the logistics. This upgrade results in more revenue and fewer chargebacks for you and your event.
Too good to be true? Here are the top 5 reasons to add Purchase Protection to your page.
1. Boost Revenue
Purchase Protection helps reduce the financial impact of cancellations while also enabling you to make more revenue with each registration.
We’ve seen a 30% reduction in chargebacks and a 40% reduction in revenue lost from chargebacks in our top 100 events using Purchase Protection.
What does this mean for you? You get to offer more value to your attendees and keep your event revenue predictable. Additionally, you can grant refunds to attendees who upgrade to Purchase Protection and enforce a no-refund policy for the rest.
By the way, did we mention Purchase Protection comes at no additional cost to you?
2. Full Coverage for Attendees
Purchase Protection offers your attendees peace of mind in a similar way that trip protection does when you buy a flight. If someone gets stuck in a traffic delay, sick, or called into work at the last minute, their order is protected, and they can easily get a refund.
Purchase Protection can also give attendees the extra confidence they need to buy tickets early because they won’t be left stranded if something comes up that stops them from attending the event. With a clearer picture of expected attendance numbers, you can plan and manage event logistics with ease.
3. Customer Benefits
Over 2 million event goers have added Purchase Protection to their orders since we launched this feature at TicketSpice. Attendees haven’t stopped raving about the sense of relief they get when they receive that check in the mail. They’re overjoyed to have this option when the unforeseen inevitably happens.
Thousands of event organizers are reaping the benefits of having added Purchase Protection to their pages, and you can, too.
4. Smooth Cancellations
Once an attendee adds Purchase Protection to their order, they receive a separate confirmation and start working directly with us. If an attendee needs to cancel, Purchase Protection will send them a check for the full value of their ticket. Our team handles the entire cancellation process and frees up the ticket slot for resale. You don’t have to lift a finger. And yes, that means you can make double from selling the same ticket twice!
5. Easy to Implement
Adding Purchase Protection to your ticketing page is a quick and easy three-step process.
- From your event page editor in TicketSpice, add Purchase Protection from the list of page elements.
- Choose your preferred colors and layout, and click done.
- Publish the page and offer it to your attendees at the right time.
This is not a process that takes weeks to kick in. The TicketSpice team can help you add Purchase Protection to your account TODAY.
FAQS
Q: Is Purchase Protection the same as insurance?
A: Purchase Protection is not an insurance policy. Rather, it’s a service that fully refunds attendees if an unexpected circumstance, like a health emergency or transportation failure, for example, stops them from being able to attend your event.
Q: What types of situations does Purchase Protection cover?
A: Purchase Protection covers a variety of situations, but the most common requests for fulfillment are employment obligations, medical issues, legal obligations, transportation problems, severe weather issues, and family losses.
Q: How does Purchase Protection work?
When an event arises that prevents someone from attending the event, the attendees submit a claim. If the claim is valid, the ticket is canceled and put back into inventory, freeing up the space for you to sell again! The Purchase Protection team handles all purchase protection claims.
Q: How much does Purchase Protection cost?
A: For event organizers, Purchase protection is FREE. Attendees pay slightly more for the coverage.
Q: Does Purchase Protection give refunds for merchandise and donations?
A: No. While purchase protection refunds do not include add-on experiences, merchandise, or donations.
Final Takeaways
Purchase Protection provides a safety net, spurs early ticket purchasing, reduces financial risks, and allows you to enforce your no-refund policy. It benefits both event organizers and attendees. You can keep your budget intact without sacrificing customer satisfaction!
Add Purchase Protection to your ticketing page today and experience the benefits for your event. As always, if you have any questions, don’t hesitate to reach out to our support team.
Here to help you host your best events ever!
— The TicketSpice Team
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