Optimize Your Customer Service With Attendee Support
Are you and your team feeling stretched thin by too many event tasks and too few people? A high volume of customer support demands can overwhelm the best of teams, and delays in customer support can cost your event in revenue and reputation.
The TicketSpice Attendee Support service is designed to lighten your load by managing customer service for your events.
Resolve 90% of your customer’s inquiries in 90 seconds or less
The custom automated digital assistant is trained specifically for your event and is available 24/7. You can rely on the chatbot to handle common attendee inquiries, such as when to arrive—so your team doesn’t have to.
By resolving issues directly on the ticketing page it boosts conversion rates and gives customers the confidence to purchase tickets. Plus, our team will continuously review and update it with FAQs, ticket information, and event details, keeping your audience informed and engaged.
Full brand representation
TicketSpice Attendee Support goes beyond ticketing questions. We’ll share directions, help coordinate with vendors, or troubleshoot an issue onsite. As we support your attendees, we’ll represent your brand each step of the way.
Eligibility - This premium service is available for qualifying events that sell 10,000 or more tickets annually through TicketSpice.
Our team can help answer your attendee’s questions from anywhere with our robust, multi-channel solution.
Email Management
Is your Inbox too flooded to focus? Let us handle the emails. Our team guarantees timely, accurate, and professional responses to all your attendees.
SMS Text Support
We’ll give attendees a custom phone number to text us directly. It will feel as personal as texting a friend!
Social Media Support
From Facebook comments to Instagram DMs, we’ve got social media support covered. We’ll build a customized knowledge base and answer questions on your social channels in real-time as people scroll.
Phone Support
If your phones are ringing off the hook, we have solutions. We provide options for custom phone tree and voicemail callbacks, available 7 days a week. Or, if you need live agents, we can provide a team to answer calls 5 days a week.
Join a TicketSpice Demo
Seeing is believing. Attend a demo and check out event ticketing with TicketSpice. You’ll learn to use the ticketing page builder, manage attendees, run reports, and more.
