Spring is here, and just like that sudden urge to deep clean, we’ve been busy fine-tuning TicketSpice to keep your events running smoothly!

Today we’re thrilled to announce our newest feature, Automatic Winback Emails. This new feature will help ensure you never miss a potential ticket purchaser. Check out this short demo to get started!

Let’s dive in—no Spring allergy meds required. 😏

Winback Emails — Never Miss a Ticket Sale Again!

Winback emails compete for the title of our most requested feature this year. But when TicketSpice helps convert ticket page visitors to buyers at a 22% rate—far surpassing the standard shopping cart 3% conversion rate, there hasn’t been much of a need for it.

But because we’re all about making sure you never miss a ticket sale, the time has finally come to launch Winback Emails. 🎉

Unlike traditional online ticketing with endless pages, account creation, and other unnecessary backflips and hurdles, TicketSpice keeps it simple—no accounts, just one-page checkout, with most tickets being purchased in under 60 seconds.

However, ticket abandonment can still happen. Perhaps someone got distracted, changed their mind, encountered uncertainty, or perhaps had their card declined. Winback emails allow you to automatically send those buyers an email and lure them back to complete their ticket order.

Here's how it works: When more than 20 minutes has passed since a ticket buyer has initiated checkout, TicketSpice will mark them abandoned and make them eligible for customized winback emails to lure them back. You set the message and delay, we do the rest. Check out this video demo to start sending winbacks!

With Winback emails you can make these reminder especially enticing by offering a limited time offer or discount or create urgency, reminding them of upcoming pricing changes or deadlines. Best of all, you can setup multiple winback emails with varying delays to engage them over days and even weeks.

Additionally, when a ticket purchaser abandons their order, their email is saved as a Lead Contact in your Event CRM so you can do even more to win them back and win them over. Explore Winbacks today!

While this is just the first release of Winback emails, we will be enhancing it with even more performance tracking, advanced filtering for precise targeting, and also SMS Winbacks! Be sure to stay tuned for these enhancements.

But that’s not all… why announce one new feature or enhancement when we have more?!

🇨🇦📲Text messaging now available for our Canadian friends!  

In our ongoing mission to keep the U.S. and Canada on friendly terms, we’re building bridges—digital ones, at least!! Canadian businesses can now sign up for our Text Messaging feature, making it easier than ever to connect with attendees in real time. If you have a Canadian Business Number (CBN), you can apply and get a dedicated Canadian phone number upon approval for a seamless local experience. Sign up for SMS today and start sending messages to level up your event! 🚀

Import Contacts into the Event CRM with Ease!

No more manual entry—your contact list just got a fast pass! You can now import contacts or update existing ones via a simple CSV upload, making it easier than ever to manage your audience.

And there’s more on the horizon! Later this year, you’ll be able to tag imported lists, giving you powerful new ways to target emails and text messages. But for now, the first step is here: effortless contact imports, live and ready to use. Start importing today and keep your audience in the loop! 📩

With Winback Emails, text messaging for our Canadian friends, and seamless contact imports, you now have more ways than ever to engage attendees, recover lost sales, and keep your event running smoothly. And we’re just getting started—stay tuned for even more powerful tools coming your way!

Ready to put these updates to work? Dive in and start making the most of these new features today! 🚀